Got overcharged by Qtel?

15 Jan, 2009  Random

qtel_logo

I got over charged by Qtel. I tried to pay once online and it debited my account, however it seems to never have reached Qtel. So I paid by phone trusting the guy on the phone. Sadly though I ended up paying twice for the same bill although their system said I paid once.

I called their customer service but sadly both women I spoke to on the phone were useless. They did not seem to understand what I was saying. I even tried changing the subject when talking about the price of data per mb. I said “Excuse me but the site says it’s 10Dirhams per mb, but I’m getting charged 10Riyals per mb”. She replies with “Yes 10 dirhams is 10 riyals”. Wtf?! So I replied with “Wait so 1mb = 10 dirhams = 10 riyals? I’ll give you 100 dirhams and you give me 100 riyals. You do understand we live in Qatar right?”. She finally gives in to her fault but only after a while. Ah well…

Solution? It’s pretty painless. Get a statement from your bank signed and stamped and take it in with your ID card. Finito. The lesson is that in store they’re customer service is much better than on the phone. I can’t wait to compare vodafone’s service.

Just thought it might help people before they start to panic.

 

update: It’s now been a week. Three different phone calls each asking for proof of payment -_-; I already did that…. Then they said they were shifting it to another department and assured me it would solved…

  • Salman Al Atassi

    Don’t hold your breath. I’ve been waiting for 15 months

  • Kei

    I think I got the money back. I’m going to check it out and update later on :)

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    Article 19 of the Universal Declaration of Human Rights which the Qatari Government is a signatory of states: Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any medias and regardless of any frontiers.

    The Emiri Decision Number 86 of the year 2007 on the establishment of the Doha Free Information Centre marked yet another step towards establishing a State of rights and freedom of speech. The decision stipulated that the Centre be a non-profit organization, headquartered in Doha City, and have the authority to establish other affiliated centres inside and outside Qatar. It is worth mentioning that His Highness the Emir issued a decision in 1998 annulling the ministry of information, giving birth to a new era of freedom of speech where censorship was removed from local media.