Put simply, I’ve had enough. Packages get delayed in customs for weeks (with no explanation), when I finally do get them, most of the time the box is damaged (watch out if it comes in a softpack, because you’re screwed), and their location can only be accessed by helicopter (and only if you know how to zipline or base jump).
Shop and Ship could be a fantastic service but they just don’t have the basics right… I’ll work backwards. Have you seen their main pick up location? Although they’ve moved to a new location, I think that parking is actually worse! There are huge rocks, steep ditches, and unless you’re in a Land Cruiser, you’re definately going to damage your car. Even after you pass all the rubble and get onto their parking spots (I think there are around 10 by the way and they’re on the sidewalk!), you then have to suffer with the fact that they have NO queing system. That means that you’ll get either drivers with no manners or the ‘I’m better than you because I wear Chanel glasses that cover my whole face’ masters of the universe.
Can you believe that Aramex even gave me someone else’s package by mistake (like they literally put it in my post box, smsed me to pick it up, and then told me that they were sure it was mine), then told me a week later they called me saying they made a mistake and I had to drop it back. I explained that they could come and pick it up since it was THEIR mistake. I think they did come after another week and picked it up from the apartment lobby. Who knows… perhaps it’s still there gathering dust.
Another annoying thing (and perhaps a smart way from their end on charging you MORE) is the fact that they ship every single item separately. They don’t hold your packages and send it in one nice bundle. So since they have a minimum charge, let’s say you ordered a camera, memory card, case, and a pink thobe from Amazon, they would all be sent separately. You’d get charged for delivery of each one.
Oh did I mention that although Amazon delivered 4 packages, Aramex only records 3? Looks like we’re going to have to hunt for the 4th… -_-
It’s not just me complaining, it seems like they’re consistent in many countries. Here are more:
I mean according to Amplicate.com (a site that looks at how positive or negative people feel towards a brand), a whopping 66% HATE… Read the rest of this entry »